Terms and Conditions
Errors on website and marketing materials:
We not responsible for typographical errors. Product photos are for illustration only: actual product may have cosmetic differences.
Terms & Conditions of Sale
If your item is in stock it will ship within 2 business days after we receive payment. If your item is not in stock we will contact you regarding your order after which you may decide to wait for your back-order, modify your order, or cancel your order completely.
Your order will ship from our warehouse located in Toronto, Ontario, Canada. Currently we only ship within Canada. We do not ship outside of Canada.
All prices and specifications are subject to change without notice. Prices are final as of time of an order. All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. Any discrepancy, including wrong items or missing items, should be reported to BIGDAWGS PROMOTIONS INC within 48 hours after receipt. By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.
Items Damaged During Transit:
If you receive a damaged item, you must contact us within 7 days by calling 416-293-5474, or by email at [email protected] If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.
If you are not completely satisfied with a product purchased, you may return it within 30 days of the delivery date for refund (to your original form of payment only) if qualified (eligibility conditions listed below). Defective items may be returned within 90 days of the delivery date. BIGDAWGS PROMOTIONS INC will either repair or replace defective products at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a 30% restocking fee. This fee does not apply to defective product returned within the HOVERDAWG warranty period. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to BIGDAWGS PROMOTIONS INC are the responsibility of the customer. Please contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged (no scratches), clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.
If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to [email protected] to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to BIGDAWGS PROMOTIONS INC are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable.
Each HOVERDAWG 6 and 10 models come with a 90 day manufacturer warranty against mechanical defects (limitations and terms below). At the time of purchase or within 48 hours after your purchase, you can add a 1-Year Accidental Damage Warranty to your order. This will cover accidental damage only and is limited to a maximum of one claim per warranty term. Neither warranty covers water damage.
This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for 90 days from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. BIGDAWGS PROMOTIONS INC will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Items returned for refund must be returned within 30 days from delivery. Under no circumstances will we issue refunds after 30 days.
Replacement Extended Warranty:
All replacement products are covered by the standard warranty starting at the date of original delivery. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.
Limits and Exclusions:
There are no express warranties except as listed above. BIGDAWGS PROMOTIONS INC shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall BIGDAWGS PROMOTIONS INC be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. BIGDAWGS PROMOTIONS INC is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.
Accidental Warranty (additional purchase required):
Accidental Warranty covers your hoverDAWG 6 or hoverDAWG 10 against accidental damage for period of 1-Year from your purchase date. If your unit is not working but is still in one piece, we will replace it free-of-charge with an equal or similar model, depending on our stock levels at that time.
This warranty plan can only be purchased together with a new hoverDAWG purchase OR separately within 48 hours of a new hoverDAWG purchase. If purchase separately, you must also email your proof of purchase, invoice, or receipt with the date of purchase listed for this warranty to be valid. Email proof to: [email protected]
For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to HOVERDAWG are the responsibility of the customer. Please contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. This warranty does not cover water damage. Limited to a maximum of one claim per warranty term.